This Privacy Policy describes how Truenorth Technologies Group LLC ("Company," "We,"
"Us," or "Our") collects, uses, and discloses information in connection with your use of the
Timetrax application (the "Service").
1. Information We Collect
a. Information You Provide Directly
We collect information that you voluntarily provide to us when you register for the Service, contact support, or communicate with us.
- Account Information: Name, email address, company name, phone number, and billing details.
- Communication Data: Information contained in any communication you send to us by email or through the Service.
b. Information Collected via QuickBooks Online Integration
By connecting the Service to Your QuickBooks Online account, you authorize us to access and process your financial data ("QuickBooks Data") via the Intuit API. This data is essential for the functionality of the Service.
The QuickBooks Data we may collect includes:
- Customer names, contact information, and addresses.
- Vendor names and details.
- Invoice and sales receipt details (dates, amounts, line items, transaction IDs).
- Expense details, account balances, and chart of accounts information.
- Other financial and transactional data necessary for the Service to operate as described in our documentation.
c. Automatically Collected Information (Usage Data)
When you access the Service, we automatically collect certain information about your device and usage patterns.
- Log Data: IP address, device type, browser type, operating system, and time/date stamps of your access.
- Activity Data: Pages or features of the Service you used and how you interacted with them.
2. How We Use Your Information
We use the collected information for the following purposes:
- To Provide the Service: To operate, maintain, and provide all features of the Application, including processing and synchronizing Your QuickBooks Data as requested by You.
- Billing and Payments: To process subscription fees and send invoices.
- Communication: To send you technical notices, updates, security alerts, and support messages.
- Improvement: To monitor and analyze trends, usage, and activities in connection with the Service to improve its functionality and user experience.
- Security and Legal Compliance: To enforce our terms, comply with legal obligations, and protect the rights, property, and safety of our Company, our users, and the public.
3. How We Share Your Information
We do not sell or rent Your Personal Information or QuickBooks Data to third parties.
We may share your information in the following circumstances:
- Service Providers: We share data with third-party vendors and service providers (e.g., hosting providers, payment processors like Stripe) who perform services on our behalf and who are bound by confidentiality obligations.
- QuickBooks Integration: The nature of the Service requires the transmission of data to and from the Intuit API/QuickBooks Online based on Your explicit actions.
- Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business.
- Legal Requirements: If required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect our rights or property, or prevent imminent harm.
4. Data Retention and Security
We retain your information for as long as your account is active or as needed to provide you with the Service. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
We implement commercially reasonable security measures (including encryption, firewalls, and secure server hosting) designed to protect your information, particularly your QuickBooks Data, from unauthorized access, use, or disclosure. However, no security system is impenetrable, and we cannot guarantee the absolute security of your data.
5. Your Choices and Rights
- Access and Correction: You may update or correct your account information at any time by logging into the Service settings.
- Revoking QuickBooks Access: You can revoke the Service's access to your QuickBooks Online data at any time through the QuickBooks App Management settings in your QuickBooks account. Note that revoking access will immediately disable the core features of the Service.
- Marketing Opt-Out: You can opt out of receiving promotional emails from us by following the unsubscribe instructions provided in those emails.
If You are a resident of the EEA, California, or other jurisdictions with specific privacy laws, you may have additional rights regarding your data. Please contact us using the information below to exercise these rights.
6. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you either by posting the updated policy on our website or by sending an email notification prior to the change becoming effective. Your continued use of the Service after the effective date of the revised policy constitutes your acceptance of the terms.
7. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: